Privacy Policy and Personal Data Storage Procedure
This Privacy Policy and Personal Data Storage Procedure describes how www.megabetplus.com.cy, managed by CLEVERPATH HOLDINGS LIMITED, processes personal information and data provided by the customer to manage their commercial relationship. We manage personal information provided and maintained by us, as defined in this Privacy Policy and Personal Data Storage Procedure.
CLEVERPATH HOLDINGS LIMITED, the administrator of www.megabetplus.com.cy, is a company based in Cyprus. The company's registered office is located at 124 Strovolou Avenue, 1st Floor, Office 101, 2042 Nicosia, and is regulated by the National Betting Authority (NBA) of Cyprus.
Customers can contact us at the electronic address: [email protected]
Also, they can contact the Data Protection Officer at the electronic address: [email protected]
Personal Data We Collect
The personal data of players, which we collect and use, concerns the following categories:
- Personal identification and contact information provided by us by filling out the registration form on the website or any other information submitted through the website or via email.
- Verification documents provided for identification, verification of payment methods and any other documents or information, which are required for purposes of source of wealth confirmation to verify player transactions or which we may request due to our obligations under the law.
- Communication information through the website, email, phone or other means.
- Your answers to questionnaires or surveys we conduct.
- Transaction details, including financial account information, and any other documents or information which are required for purposes of source of wealth confirmation to verify your transactions, which you may provide to us through the website, phone or other means. Details relating to your visits to the website, including but not limited to traffic data, website information, sessions and other communication data.
- Phone calls or conversations to and from the Customer Service Department are recorded for security and training purposes along with resolving questions arising from the service we provide.
We do not collect special categories of data on a regular basis (for example, data relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, etc.). However, we may receive such data from you if you inform us that you are experiencing difficulties controlling your betting activity. We would treat such data as equivalent to health data and protect it accordingly.
What Cookies Are
A “cookie” is a small text file consisting mainly of letters and numbers that is downloaded to your device when you visit a website. Our website uses cookies and similar technologies (for example, pixel tags, web beacons, clear GIFs and JavaScript) to recognize your browser and manage and analyze sessions, making our website more user-friendly, efficient, and secure. In this Privacy Policy, we refer to these using the term “Cookies”.
For more information about cookies, please visit: https://commission.europa.eu/cookies-policy_en or https://allaboutcookies.org/
Use of Cookies
We use cookies as a means of collecting information from a web server when a user visits the website. If you register or continue to use the website, you agree to the cookies usage policy. Cookies contain information transferred to your device and help us improve the website and provide better services. Some cookies are necessary for the operation of the website.
You can delete or block cookies by changing your browser settings; however, this may cause issues accessing certain services. The cookies we use are presented in detail below.
GDPR and Necessary Cookies
| Cookie | Description | Expiry |
|---|---|---|
| _GRECAPTCHA | Bot detection for protection against spam attacks. | - |
| cookielawinfo-checkbox-advertisement | Records consent for cookies in the “Advertisement” category. | - |
| cookielawinfo-checkbox-analytics | Stores consent for cookies in the “Analytics” category. | - |
| cookielawinfo-checkbox-functional | Records consent for cookies in the “Functional” category. | - |
| cookielawinfo-checkbox-necessary | Stores consent for cookies in the “Necessary” category. | - |
| cookielawinfo-checkbox-others | Stores consent for cookies in the “Other” category. | - |
| cookielawinfo-checkbox-performance | Stores consent for cookies in the “Performance” category. | - |
| CookieLawInfoConsent | Records consent status and CCPA. | - |
| viewed_cookie_policy | Stores whether the user has consented to the use of cookies. | - |
| PHPSESSID / USERSESSION | Maintains the user session on the server to preserve authentication state. | Session |
| CMS_THEME | Stores the selected theme for the Content Management System interface. | Session |
| cookie_preferences | Stores the user’s detailed cookie consent preferences (GDPR). | 365 days |
| cookieconsent_version | Records the policy version for re-consent requests. | 365 days |
| cookieconsent_status | Used by the widget to store the user’s decision. | 365 days |
| SITE_PREFERENCES_LANGUAGE | Stores the user’s selected language preference. | 365 days |
| REGISTRATION_REFERRAL_CODE | Retains referral or affiliate codes. | 365 days |
| submitPaymentAttempts | Tracks the number of payment submission attempts. | Never |
Functional Cookies
| Cookie | Description | Expiry |
|---|---|---|
| visited-once:* | Tracks visits to specific pages for personalized onboarding. | 365 days |
| visited-once-per-session:* | Tracks unique page visits within the current session. | Session |
| favMatches | Stores the user’s favorite matches. | 365 days |
| USER_FEATURE_PREFERENCES | Stores user preferences and feature configurations. | 365 days |
| POPUP_SETTINGS | Maintains the state and visibility settings for pop-ups. | Never |
| SITE_COLOR_THEME | Stores the user’s preference for the color theme (light/dark mode). | Never |
Analytics and Social Media Cookies
| Cookie | Description |
|---|---|
| vuid | Collects tracking information from Vimeo for embedded videos. |
| _gid | Google Analytics: Stores and counts page views. |
| _fbp | Facebook: Tracks visits across websites. |
| _ga | Google Analytics: Stores and counts page views. |
| _fbc | Facebook: Stores the last visit. |
Cookies for Web Widget
| Service | Name | Category | Purpose | Duration |
|---|---|---|---|---|
| Web Widget | ZD-zE_oauth | Essential | Stores the authentication token. | 2 hours |
| Web Widget | ZD-settings | Functionality | Stores settings to reduce requests to the backend. | Forever |
| Web Widget | ZD-suid | Analytics | Creates a sessionId and tracks analytics events. | 20 minutes |
Cookies for Live Chat
| Service | Name | Category | Purpose | Duration |
|---|---|---|---|---|
| Live Chat | zlcprivacy | Essential | Stores the visitor’s decision for CookieLaw. | 1 year |
| Live Chat | zlcstore | Essential | Local storage of visitor account settings. | Forever |
| Live Chat | zte2095 | Essential | Recognizes the domain where the Chat Widget is located. | Session |
| Live Chat | AWSALB | Essential | Ensures session stickiness to the same AWS instance. | Session |
| Live Chat | AWSALBCORS | Essential | Ensures session stickiness to the same AWS instance. | Session |
How We Use Your Personal Data
We use your personal data to create and manage your account, enable participation in games, perform identification, process payments, and comply with legal and regulatory frameworks. We also use data to create an AML risk assessment profile, prevent fraud, conduct investigations, and provide marketing information subject to consent. If you do not wish to receive marketing information, you have the right to disable this service.
Transfers Within Our Group
Your personal data may be transferred to companies within our group for customer data processing under a contractual agreement (GDPR). Group companies process your data on our behalf for customer support, payment processing, anti-fraud and anti-money laundering checks, and marketing. We have ensured that data transfers are performed in accordance with EU General Data Protection Regulation (EU) 2016/679 and Law 125(I)/2018.
Transfers of Data to Third Parties
When processing your betting account and its associated transactions, we may need to use creditworthiness assessment organizations, fraud detection and anti-money laundering organizations, in accordance with Law 188(I)/2007, the National Betting Authority AML Directive of 2022, and Directives 2018/843 and 2018/1673 of the European Parliament and of the Council.
Transfers to Regulatory Authorities
To fulfill our legal obligations, we may transfer your personal data to the National Betting Authority, MOKAS, the Sanctions Monitoring Council, Cypriot tax authorities, and other law enforcement authorities where requested. This includes identification information, transaction history, communication history with the company, and any other information we hold about you.
Retention and Disposal of Information
After the closure of the account, we retain your personal data for at least 5 years from the date of the last transaction, in accordance with the Betting Law. Personal data will be retained for a period of at least five (5) years from the date of the last transaction and cannot be destroyed unless the five (5) year period has elapsed and prior approval has been obtained from the Authority (Article 57).
More specifically:
Up to one (1) year: Details of website visits and telephone calls.
Up to five (5) years: Personal identification information, contact information, transaction information, and financial data.
We also retain data for the purposes of legal proceedings or appeals. If your account is not active, we will not process your data except to comply with the above obligations.
Your Personal Data Rights
You have the right of access, rectification, restriction, portability, erasure, objection to processing, data export, and objection to automated decision-making including profiling. You may exercise your rights by contacting us at [email protected] or by submitting a complaint via the website of the Office of the Commissioner for Personal Data Protection at www.dataprotection.gov.cy.
Cookie Settings
Any user may decide whether to accept Cookies or not. Users can set their browser to allow Cookies only in individual cases, exclude acceptance of cookies in all or certain cases, and enable automatic deletion of cookies when the browser is closed. With these settings, a user can still maintain full access to our website, however their preferences may need to be adjusted manually on each visit, and some functionalities may not operate optimally.
Changes to the Privacy Statement
Any changes that may be made to the Privacy Policy in the future will be published on our website www.megabetplus.com.cy and will take effect from the time of publication. You will be informed of any change to the Privacy Policy and you will have the opportunity to decide whether you wish to remain a customer before the changes take effect.
This Privacy Policy was last updated on 26/01/2026.
It is noted that any changes and or amendments in relation to this policy must be approved in advance by the National Betting Authority.
© 2021 Cleverpath Holdings Limited, all rights reserved. Megabetplus is a registered trademark.
Cleverpath Holdings Limited, with registration number HE354119, is a company registered in Cyprus with registered address at Strovolos avenue 124, 1st floor, office 101, 2042 Nicosia, and which activities are licensed and regulated by the National Betting Authority of Cyprus under Class B bookmaker's licence No. B0011 (Valid from 13.05.2025 to 12.05.2027).
Warning: Gambling can be addictive, play responsibly. Players must be at least 18 years old. Use of betting services by persons under the age of 18 years old is strictly prohibited by the law.
By accessing, continuing to use or navigating throughout this website you accept that we will use certain browser cookies to improve your customer experience with us. We do not use any cookies which interfere with your privacy. Please refer to our Privacy Policy for further information on our use of cookies, and how you can prevent their use, should you wish.
