According to Cyprus Law and company rules, all registered members are obliged to complete the Verification Process (KYC).

The verification of the player's details is carried out in the following cases:

• Within thirty days from the date of its registration,
• When a player reaches or exceeds the limit of €2.000:

The limit of €2,000 is calculated only based on the deposits made by the player. It is applied against the funds deposited by the player in their account, either in a single deposit or in a number of deposits (other amounts such as promotional bonuses and winnings are not counted).

• When a player requests withdrawal of funds from his account.

The initial verification is carried out by the Company to confirm that the account has been registered based on real data, and that the Customer has reached the age of 18 years.

For this purpose, the Customer must upload:

For Cypriot Citizens:

Color copy of both sides of your official identification document. (ID or Passport)

For Non-Cypriot Citizens:

Color copy of both sides of your official identification document. (ID or Passport)

For EU citizens: The Certificate of Registration from the Ministry of Interior.

For Non-EU citizens: Photo of your Residence Permit on both sides.

To confirm your place of residence, you need to provide the following:

(a) from a telecommunications organization only for internet, pay-TV or landline services and does not include a bill for mobile services,

(b) by the Cyprus Electricity Authority (EAC),

(c) by Water Supply and Sewerage Boards,

(d) by Local Authorities only for garbage collection tax, property tax or other tax bills.

(e) a certificate from the head of the parish or community in relation to your address of permanent residence,

(f) utility account in the name of a person with whom you live or cohabit, only if the document is accompanied by either:

i. From an affidavit clarifying the relationship between you and confirming your permanent residence at the address stated on the utility bill, or

ii. From a certificate signed by the head of the parish or community, in which your permanent residence is confirmed at the address stated in the utility bill.

These documents must be recent, issued in your name and dated within the last six (6) months.

Full Identification Check:

Members must complete the full identity check, otherwise they will not be allowed to withdraw. This process varies depending on the deposit method used.

1. Deposits with Credit cards: Copy of this card on both sides. The front page should show the last 4 numbers of the 16-digit number, your full name and the expiration date of the card. Hide the last 3 numbers (CCV) on the back. In case that the credit card doesn't show your full name, you must provide us with a copy of the card confirmation.
2. Deposits with Paysafe or OktoCash: Copy of Bank statement indicating IBAN, Swift and account holders. It must be recent within the last three months.
3. Deposits with SKRILL/Neteller: Please send us a screenshot of your account found in the "Settings> Personal info" section indicating clearly all your personal information (name, email, address, mobile phone number, ID. * Also note that it is necessary to have the full size of the image and the URL of the page to be displayed, so it would be preferable to complete the above procedure from a computer rather than a mobile or tablet

The following options can be used for submitting your documents:

• Go to the “Profile Details” section of your account, ‘Documents” tab and upload the copies.
• Send your documents to our email: [email protected]

*We retain the right to request your updated identification document if it has expired. Furthermore, we reserve the right to ask for a new proof of permanent residential address whenever we deem it necessary.

We remain at your disposal for any inquiries you may have.