1.1 Can I register more than one MegabetPlus account?

No. Each customer is entitled to register only one MegabetPlus account. We carry out frequent checks on new registrations and the necessary measures will be taken if it comes to our attention that a customer has registered more than one account, as explained in our Terms and Conditions. In case you believe that you may have already registered a MegaBetPlus account in the past but do not remember your username and/or password, please contact our Customer Service department for further assistance.

1.2 Why is my registration not completed?

First, please make sure this is your first time registering a MegaBetPlus account. All details in the registration form must be filled in correctly. In case any of the necessary fields are not filled in, if the username you have entered already exists, if you have not accepted the Terms and Conditions etc., you will receive an error message when you try to complete your registration, indicating what needs to be changed/corrected in the registration form in order to complete your registration.

1.3 What do I do if I have forgotten my password?

In case you forgot your password, you should select "Forgot your password?" next to the "Username" field. Depending on the password recovery method you choose, after following the necessary steps and completing the process, you will either receive a notification at the email address registered to your MegaBetPlus account with instructions on how to set a new password, or the change will be made directly on the page.

1.4 What do I do if I have forgotten my username?

In case you have forgotten your username, please contact us with your personal details (first name, last name, date of birth, ID number, home address, email address, security question/answer combination). Our Customer Service department will inform you as soon as possible.

1.5 What do I do if I have forgotten the answer to my personal question?

If you forgot your security question/answer combination, please contact us with your personal details (username, first name, last name, date of birth, ID number, home address, email address). Our Customer Service department will inform you as soon as possible.

1.6 Can I change my password?

Yes. After logging in with your account, select "My Account" under your username, "Profile Information", then the "Password" tab and follow the password change process.

1.7 What do I do if my account has been locked due to repeatedly entering an incorrect password?

Contact our Customer Service department stating your request for account activation as well as your personal information (username, first name, last name, date of birth, ID number, home address, email address. Our Customer Service department will activate your account as soon as possible.

1.8 Can I contact you from a different email address than the one stored in my MegaBetPlus account?

It is ideal to contact us from the email address stored in your MegaBetPlus account, however you can also contact us from a different email address, if you will indicate your username in the email. However, for your own safety you will only receive our replies to the email address stored in your MegaBetPlus account.

2.1 Where can I find your bank details to deposit into my MegaBetPlus account?

After logging in with your account go to "My Account" under your username, select "Deposit", select the "Bank Transfer" tab and select the account under "Bank Account" to display the necessary details.

2.2 Why do I get an error message when I try to deposit?

In some cases, your deposit may not be accepted due to a temporary technical problem or due to increased security checks carried out by our financial transaction operator. In case your transaction cannot be completed, please try again later or choose one of the alternative payment methods in your account. Please also make sure that the amount you are attempting to deposit is not less than, or exceeding, our deposit limits (please see the FAQ below).

2.3 Are there any deposit or withdrawal limits?

Yes. You can find these limits in the relevant tables in the "Account" section of our website.

2.4 Can I cancel a withdrawal I requested?

You may cancel a withdrawal request if the processing status of the withdrawal is pending. By doing this, the withdrawal amount that you have requested will be credited back to your account. This can be done in the “Withdraw” section, “History” tab, on the “Cancel” option next to the specific withdrawal request. In case the withdrawal reaches the final processing stage, the “Cancel” option is disabled and the withdrawal can no longer be cancelled.

In general, debit/credit card withdrawal requests will not be cancelled. However, in case due to a mistake a customer wishes to cancel a card withdrawal, the cancellation possibility will only be checked in case the customer contacts our Customer Support department immediately, and taking into consideration that the withdrawal is still at an initial processing stage.

2.5 Do I need to send identification documents when I first withdraw winnings?

Yes, for your own safety, and to comply with our license obligations, all our customers will need to complete a full verification check of their personal information in order to complete their first withdrawal. You will need to upload, via the "Profile Details" section, the "Archives" tab of your MegaBetPlus account, a photocopy of both sides of your official identity card, a copy of the cards with which you successfully deposited into your account, as well as a copy of a utility bill in your name, in which the home address must match the address you declared in your MegaBetPlus account. The withdrawal cannot be completed until your personal information has been confirmed.

2.6 Why can't I withdraw?

If you are unable to make withdrawals, there are the following possibilities:

- The verification process has not been completed as only fully verified accounts can proceed with withdrawals.

- There is an active offer in your account in which the Rollover must be completed, or the offer must be cancelled before you can proceed with a withdrawal request.

- Your account balance is not enough for you to proceed with a withdrawal request.

3.1 I have accidentally placed a bet. Can it be cancelled?

No. Please check your bet details/stake before placing a bet. Also, the bet slip requires double confirmation before the bet is accepted, to exclude the possibility of error.

3.2 How do I place a bet?

All you need to place a bet is log in to your MegaBetPlus account and have enough real money balance. If you do not yet have a MegaBetPlus account, you can register one by selecting the "Register" button. After selecting the "Sports" or "Live Betting" sections, click on the odds of the event you wish to add and these options will be added to your bet slip where you will need to declare the bet, select the bet type and proceed with the bet placement. For a more detailed explanation of how to bet, please check the "Betting Guide" section of our website.

3.3 How my bet will be settled if it includes a cancelled event.

Cancelled bets are settled at odds of 1.00 unit. For single bets, this means that you will receive the stake back into your MegaBetPlus account. If the cancelled event(s) are part of a multiple bet or system, the cancelled event(s) will not be taken into account for the settlement of the bet slip.

3.4 What is the minimum/maximum bet amount.

The minimum bet is 1.00 Euro per coupon. The maximum stake per bet slip depends on the selected events. In case your stake exceeds the maximum stake for that event, you will not be allowed to place the bet and you will receive a message informing you accordingly.

3.5 How can I see if my bet has been accepted?

A bet is deemed to have been accepted by the company from the moment it appears in the "Bet History" section of your account. Another indication that your bet has been placed is that as soon as this happens, a box with the bet details appears. If you select "Show Bet History" you will be redirected to your betting history section where you can find this as well as all your successfully placed bets.

3.6 How do I know if I have won my bet?

Just check the "Betting History" section of your account. You can search by result, live/non-live and by selecting the date the bet was placed. Click on "Results" to display the requested bet. In case you know the coupon code you can search for the bet directly in the "Coupon Code" tab.

3.7 Why was my bet cancelled?

A bet can be cancelled for various reasons, for example if it was placed when the result was already known, if it turns out that the odds were wrong, etc. All possible reasons why a bet may need to be cancelled can be found in our general Terms and Conditions. In case you are unsure why your bet was cancelled, please contact our Customer Service department for further information.

3.8 Why has my bet not yet been settled?

Generally, bets are settled soon after the outcome is known. We always try to settle bets as soon as possible, however, in case there is an unusual delay in settling your bet, please contact our Customer Service department.

3.9 When placing the bet I receive the message that I exceed a winning limit. How high is this limit?

Winning limits vary by sport and market. You can find them in the "Types and limits of bets" section of our website. In addition, some events may have a different winning limit, depending on the situation. In the event that the bet you are attempting to place exceeds the maximum winning limit for that event, you will not be allowed to place the bet and will receive a message informing you accordingly.

In cases where bets showing a potential maximum win in excess of their actual maximum payout limit are accepted, payment will be made based on the maximum payout limit applicable to those bets, regardless of the potential winnings indicated when placing bets or indicated on the bet slip.

4.1 How can I take a break from gambling?

If you wish to take a break from gambling, you can request a temporary self-exclusion for a certain period either through your account settings, through customer service or via email notification: Support@megabetplus.com.cy . You can request a temporary self-exclusion for a period of 24 hours, 72 hours, 7 days, 30 days, and 3 months.

4.2 How do I reactivate my account?

If you wish to reactivate your account, you will need to wait for the temporary self-exclusion to be lifted. If you have set your account to indefinite self-exclusion, then in this case, you will need to complete the period of at least 12 months before you can request activation of your account. Please note that your account will be reactivated after 7 days from your request for activation.

5.1 Why do I need to verify my account?

According to the Betting Law 2019 and the Company's Terms / Conditions, each new member is required to undergo the Identification Procedure (KYC). The initial verification is carried out by the Company to confirm that the account has been registered based on real data and that the Customer has reached the age of 18.

5.2 What is the identification process?

The verification of the player's details takes place Within thirty days from the date of registration and when a player reaches or exceeds the limit of €2,000.

In order to complete the verification process, you must send the required documents, which can be found in "Account Verification".

5.3 How can I send the required documents?

You can send the required documents in the following ways:

Through your account, in the "My Account" section, "Personal Information" tab and "ID Documents".

Or by email: support@megabetplus.com.cy