This policy is valid from 13/06/2024 (Ver. No.2.0)
If you have any complaints, please contact us 24/7 through the following ways:
Email: [email protected]
Live Support
Phone: 22207801
Upon receiving your complaint, we will investigate thoroughly and aim to respond within 48 hours.
If you are not satisfied with our final decision, you can file your complaint to the Cyprus National Betting Authority at [email protected] or at https://nba.gov.cy/en/contact-us/ . The National Betting Authority regulates all betting activities in Cyprus, and we comply with their decisions.
NATIONAL BETTING AUTHORITY
Digeni Akrita 83,
1070, Nicosia
Call centre: +357 22881800
Email: [email protected]
Procedure for Submission and Examination of Complaints to the National Betting Authority of Cyprus:
1. A three-member committee examines complaints or infringements. They can hear witnesses and receive written statements from involved parties, who must provide relevant information or evidence.
2. The grievance process includes:
a) Sending a copy of the complaint or infringement to the license holder against whom the complaint is made.
b) Inviting the accused party to present their position, either in person or in writing.
c) The Commission may:
i. Summon witnesses and request the presence of the accused and the complainant.
ii. Accept any testimony, written or oral, regardless of its admissibility in civil or criminal proceedings.
iii. Request any document or other evidence related to the case.
d) The accused has the right to:
i. Submit a written response to the Authority and/or the complainant.
ii. Provide the Authority and/or the complainant with relevant documents, either original or certified copies, along with any correspondence related to the complaint.
Once the above process is completed, the committee submits its findings and all relevant evidence to the Authority for a decision.
If a violation of the license conditions is found, the Authority will take the appropriate measures, to harmonize with the provisions of paragraph 6 of the Directive on Submission and Examination of Complaints 20.2017.
© 2021 Cleverpath Holdings Limited, all rights reserved. Megabetplus is a registered trademark.
Cleverpath Holdings Limited, with registration number HE354119, is a company registered in Cyprus with registered address at Strovolos avenue 124, 1st floor, office 101, 2042 Nicosia, and which activities are licensed and regulated by the National Betting Authority of Cyprus under Class B bookmaker's licence No. B0011 (Valid from 13.05.2023 to 12.05.2025).
Warning: Gambling can be addictive, play responsibly. Players must be at least 18 years old. Use of betting services by persons under the age of 18 years old is strictly prohibited by the law.
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