As an organisation, Megabetplus is fully committed to the promotion and application of Safer Gaming and has implemented features in our gaming service that allow players to bet responsibly.
For many individuals gambling is an exciting and fun pass-time. They make careful and informed decisions about what recreational activities they wish to engage in as well as how much time and money is allocated to these activities. Gambling problems tend to occur when individuals lose all sense of fun and recreation which betting activities are designed to provide. These individuals may start seeing gambling as a way to make easy money, or even more concerning to try to win back money they have lost in the past, both running the risk of losing far greater amounts of money. Suh individuals could become disillusioned that they have the ability to change their luck and recoup their losses. Such individuals who increase their betting activity to recoup losses, both in frequency and with increased amounts, will in all likelihood result in further losses leading to a downward spiral and in extreme cases addiction.
Our primary goal is to apply and promote a policy of Safer Gambling in order to protect our customers.
This policy states that all players should gamble safely and responsibly and, in all cases, should view betting and gambling solely as a form of entertainment, in order to avoid the possible negative consequences and outcomes mentioned above.
The provision of betting services to persons under the age of 18 is strictly prohibited by law.
Warning: Gambling can be risky and potentially harmful!
Warning Signs and Symptoms of an individual suffering from a Gambling Addiction
In many cases it is possible that individuals may not even realize that a problem of addiction exists because each case is different and may only show few of the above symptoms.
The self-assessment tool (Assessment Questionnaire) below can help you understand whether your engagement in betting may be seen as problematic and whether it is recommended that the help of specialist Counselors on problematic betting should be sought.
Stopping gambling is not an easy task but it can be possible with the help of an effective support team. For information on how to get help to stop gambling you can call the designated helpline of the Cyprus Multi-Intervention Centre at 1454 or 1456 to speak to a specialist Advisor. Any calls made are completely confidential and these services are provided free of charge to all.
Feel free to chat with a member of our Support Team by calling 22207801 or emailing support@megabetplus.com.cy
In addition, more information can be found on the Safer Gambling website which is operated and managed by the Cypriot National Betting Authority. Visit the following link for important information and useful tips https://safergambling.gov.cy/.
How to remain in control of your betting activity
Deposit Limits: You can set Deposit Limits for your Account (Daily, Weekly, Monthly Deposit Limits). Please note that when you reach the limits set, you can no longer make a deposit until the period of the limit set has passed.
Wager Limits: This measure allows you to set limits on the amount of stake you can place in each bet.
Time Out: If you feel that you need to take a short break from your gambling, you can set a Time-Out period in your account for a set period between a minimum of 24 hours and a maximum of 90 days (3 months). Please note that this measure is not permanent.
Access Limits: This measure allows you to set up a specific time of the day or days that you wish for your account at MegabetPlus to be inaccessible in order to prevent you from placing bets during that specified time period. This measure is for when you need to rest or work, and you do not wish to be distracted by accessing your account.
Self – Exclusion If you feel that you need to take a longer break from your betting activities than those offered through the Time-Out option (over 3 months), you can consider the Self- Exclusion option for such timeframes:
Please note that it will take 7 days from the moment your request for the removal of this measure is submitted, for access to be regained to your account.
You can set Self-Exclusion your account from the link below:
megabetplus.com.cy/account/responsiblegaming
Special Software for Blocking and protection
Blocking software is a computer program or app that can prevent access to websites, block or filter their content.
There are two types of blocking and protection software:
We list below some examples of website blocking software, which are offered either free or for a fee, but we encourage interested parties to do their own research and decide for themselves, based on their own criteria which type of blocking software is more suited to their specific needs.
Megabetplus cannot be responsible for the software that the player chooses to install.
Installing blocking and protection software is a first step towards safer gambling, but if you are concerned about yourself or someone close to you, our website provides support, guidance and advice services. Find and follow safer gambling tips or talk to a specialist advisor and share your concerns with them for free, in a safe and confidential environment.
Protection Measures and Prevention of Minors
The provision of betting services to persons under the age of 18 is strictly prohibited by law.
Megabetplus, before engaging with any of its customers for the provision of betting services, conducts verification checks on their identity and age by requesting supporting documents.
If during the verification process of the customer's details, we realise that the player is under 18 years of age, then their account will be suspended immediately, any winnings will be deducted, and any initial deposits made in the customer's account will be returned. The refund will be made electronically using the same payment method that the customer originally selected for their deposit. Finally, the account is then closed and the National Betting Authority is immediately informed.
If you suspect that a person under the age of 18 is betting on Megabetplus, please let us know so we can take the appropriate action.
Contact:
Live Chat (Support Team): to click and open Chat
Email: support@megabetplus.com.cy
Phone: 22207801
Fax: 22207820
National Self-exclusion platform - www.exclusion.cy
The National Self-exclusion platform facilitates players to control their betting and voluntarily exclude themselves from all online bookmakers who are licensed in the Republic of Cyprus free of charge.
What is National Self-exclusion?
The National Self-exclusion is a process that allows players to control their access to online betting websites. The player acknowledges that their betting activity has brought gambling related harm on their life, hence, they may use the self-exclusion tool for a more effective control of their betting activity. A player may be self-excluded from all National Betting Authority licenced betting websites either temporarily or for an indefinite period. During the self-exclusion period, the player has access to their current account only for the purpose of withdrawing their deposits and cannot create a new account in a licenced bookmaker’s website.
Type of self-exclusion
Short term exclusion
24 hours
72 hours
1 week
1 month
Other option until 3 months
Long term exclusion
6 months
12 months
5 years
Indefinite
Other option more than three months
Contact:
Live Chat (Support Team): to click and open Chat
Email: support@megabetplus.com.cy
Phone: 22207801
Fax: 22207820
Submit a Complaint
Megabetplus is ready to talk to you and address any complaint that you may have.
You can contact us either through phone (22207801) or via email at complaints@megabetplus.com.cy
Our support team is ready to receive your requests / complaints / queries in order to help you.
You can also contact the National Betting Authority directly and submit your ideas, suggestions or complaints at https://nba.gov.cy/epikinonia/