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Measures

Responsible Gambling Policy

As an organisation, Megabetplus is fully committed to the promotion and application of Safer Gaming and has implemented features in our gaming service that allow players to bet responsibly.

For many individuals gambling is an exciting and fun pass-time. They make careful and informed decisions about what recreational activities they wish to engage in as well as how much time and money is allocated to these activities. Gambling problems tend to occur when individuals lose all sense of fun and recreation which betting activities are designed to provide. These individuals may start seeing gambling as a way to make easy money, or even more concerning to try to win back money they have lost in the past, both running the risk of losing far greater amounts of money. Suh individuals could become disillusioned that they have the ability to change their luck and recoup their losses. Such individuals who increase their betting activity to recoup losses, both in frequency and with increased amounts, will in all likelihood result in further losses leading to a downward spiral and in extreme cases addiction.

Our primary goal is to apply and promote a policy of Safer Gambling in order to protect our customers.

This policy states that all players should gamble safely and responsibly and, in all cases, should view betting and gambling solely as a form of entertainment, in order to avoid the possible negative consequences and outcomes mentioned above.

Don't view betting as a way to "make" money but view it as a form of entertainment.
Don't bet more than you can spend from your monthly budget. You can set your own Deposit Limits by managing the safer gambling settings in your account. This can help you manage the amount of money you spend over any given period of time. (https://safergambling.megabetplus.com.cy/depositlimits)
Do not try to recoup losses, as it is highly unlikely that you will be able to win back the amounts you lost through additional betting. The risk exists that you will increase your losses.
Avoid engaging in gambling activities if you are not in a healthy state of mind as it may adversely affect the way you bet leading to an unwanted level of losses.
Avoid engaging in gambling activities if you are under the influence of alcohol and/or other legal substances that may adversely affect your perception and judgment.
You can monitor your betting activity through the Betting History link in your account (Betting History)

The provision of betting services to persons under the age of 18 is strictly prohibited by law.

Warning: Gambling can be risky and potentially harmful!

Warning Signs and Symptoms of an individual suffering from a Gambling Addiction

Feels the need to be secretive about their betting activity
Has a problem with betting control / management
Spends more money gambling than they can afford
Gambles using money which has been already set aside for other livelihood needs such as rent, education, medical purposes, shopping, clothing.
Borrows money do engage in gambling activities.
Their friends and family express concern about their gambling habits.
Physical symptoms: Depression and anxiety that could lead to additional problematic issues such as sleep deprivation, weight gain or loss.

In many cases it is possible that individuals may not even realize that a problem of addiction exists because each case is different and may only show few of the above symptoms.

The self-assessment tool (Assessment Questionnaire) below can help you understand whether your engagement in betting may be seen as problematic and whether it is recommended that the help of specialist Counselors on problematic betting should be sought.

Assessment Questionnaire

Set Your Limits

Account Activity

Getting Help

Protection Measures

Deposit Limits: You can set Deposit Limits for your Account (Daily, Weekly, Monthly Deposit Limits). Please note that when you reach the limits set, you can no longer make a deposit until the period of the limit set has passed.

For example, if you choose a weekly limit for 100 euros, that means that for a period of 7 days you can only deposit 100 euros.
You can decrease your Deposit Limits anytime you wish, and this will take effect immediately since it offers increased protection to you.
Increasing your Deposit Limits can also be done at any time, however the new increased limit will take effect 7 days after the request for an increase is submitted. (We recommend that before you proceed with any request for the increase of your deposit limit that you first consider whether you can afford this limit increase financially).

Wager Limits: This measure allows you to set limits on the amount of stake you can place in each bet.

For example, if you set a wager limit of 10 euros, this means that your stake for each bet placed cannot exceed 10 euros.
You can decrease your Wager Limits anytime you wish, and this will take effect immediately since it offers increased protection to you.
Increasing your Wager Limits can also be done at any time, however the new increased limit will take effect 7 days after the request for an increase is submitted. (We recommend that before you proceed with any request for the increase of your wager limit that you first consider whether you can afford this limit increase financially).

Time Out: If you feel that you need to take a short break from your gambling, you can set a Time-Out period in your account for a set period between a minimum of 24 hours and a maximum of 90 days (3 months). Please note that this measure is not permanent.

Access Limits: This measure allows you to set up a specific time of the day or days that you wish for your account at MegabetPlus to be inaccessible in order to prevent you from placing bets during that specified time period. This measure is for when you need to rest or work, and you do not wish to be distracted by accessing your account.

Self – Exclusion If you feel that you need to take a longer break from your betting activities than those offered through the Time-Out option (over 3 months), you can consider the Self- Exclusion option for such timeframes:

For a period of 6 months: This means that for a period of 6 months from the day you set this measure your will not be able to access and use your account. The 6-month Self-Exclusion period will end on the day and time after exactly 6 months have passed from the time you set up and activated your Self Exclusion.

For a period of 12 months: This means that for a period of 12 months from the day you set this measure your will not be able to access and use your account. The 12-month Self-Exclusion period will end on the day and time after exactly 12 months have passed from the time you set up and activated your Self Exclusion.

For an Indefinite Period: This means that you will not be able to access and use your account for a period of at least 12 months from the time you set up and activate this Self Exclusion measure. Please note that this measure is not removed automatically at any point. When the minimum 12-month exclusion period has passed you have the option to remove the self-exclusion measure and regain access to your account in order to resume your betting activity. In order to remove the measure, you must contact us via phone at 22207801 or through our Live Chat and specifically request the removal of your Indefinite Self – Exclusion measure.

Please note that it will take 7 days from the moment your request for the removal of this measure is submitted, for access to be regained to your account.

You can set Self-Exclusion your account from the link below:

megabetplus.com.cy/account/responsiblegaming

Special Software for Blocking and protection

Blocking software is a computer program or app that can prevent access to websites, block or filter their content.

There are two types of blocking and protection software:

Gambling-specific blocking software, which is designed to block gambling websites.
General blocking software, which is designed to block any sites you want and set access permissions or parental controls.

We list below some examples of website blocking software, which are offered either free or for a fee, but we encourage interested parties to do their own research and decide for themselves, based on their own criteria which type of blocking software is more suited to their specific needs.

Megabetplus cannot be responsible for the software that the player chooses to install.

www.netnanny.com. Universal blocking software for Windows computers, iOS, και Android.
www.k9-web-protection.en.softonic.com. Universal blocking software for Windows computers, iOS, και Mac.
www.gamblock.com. Software to block betting websites. Available in Windows computers και Android.
www.betfilter.com. Software to block betting websites. Available for Windows computers, Mac και iOs.

Installing blocking and protection software is a first step towards safer gambling, but if you are concerned about yourself or someone close to you, our website provides support, guidance and advice services. Find and follow safer gambling tips or talk to a specialist advisor and share your concerns with them for free, in a safe and confidential environment.

Protection Measures and Prevention of Minors

The provision of betting services to persons under the age of 18 is strictly prohibited by law.

Megabetplus, before engaging with any of its customers for the provision of betting services, conducts verification checks on their identity and age by requesting supporting documents.

If during the verification process of the customer's details, we realise that the player is under 18 years of age, then their account will be suspended immediately, any winnings will be deducted, and any initial deposits made in the customer's account will be returned. The refund will be made electronically using the same payment method that the customer originally selected for their deposit. Finally, the account is then closed and the National Betting Authority is immediately informed.

If you suspect that a person under the age of 18 is betting on Megabetplus, please let us know so we can take the appropriate action.

Contact:

Live Chat (Support Team): to click and open Chat

Email: [email protected]

Phone: 22207801

Fax: 22207820

National Self-Exclusion Platform

Contact Details/Complaints

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